Ms. Merlici grasped well the demands of the fast-paced context in which the Information Service works and demonstrated a good understanding of the United Nations communication priorities. Patient and calm by nature, she was able to work both independently and as part of a small social media team and perform multiple tasks in an organized, systematic manner, often under tight deadlines. Ms. Merlici regularly delivered timely and high-quality work, including daily media monitoring of Swiss newspapers, social media reports and overviews, and press briefings and conference summaries.